Questions

1. What is gallery wrap?

Gallery wrap is the process of wrapping the printed canvas around a custom made stretcher frame. The image is wrapped around the frame for a clean, modern look. If there is not enough picture to stretch, have no fear, we will digitally stretch the image so that it wraps around the edges without hurting the integrity of the image. All work is done with an artist's critical eye. We will not print an image if we don't think it is going to turn out perfect!

2. What is the process for printing?

We use Epson printers and genuine Epson Ultrachrome inks for all of our prints. The inks will not fade for generations. It is rated to last 100 years. We also apply a UV inhibitor spray to seal the prints at no extra cost to you. The coating also allows for better stretching. It gives the canvas an elastic quality that allows us to stretch it around the frame and helps to prevent cracking.

3. What is your return policy?

Customer satisfaction is top priority. In all cases we will try to ensure that all customers receive excellent customer service. In some instances it may be necessary to replace or refund damaged prints. Below are general guidelines that we following in servicing our customers.

Notice of damaged merchandise must be submitted to us in writing via email within 72 hours upon documented delivery date by the shipping courier. Damaged prints need to be returned for inspection before refunds or replacements can be submitted. In some instances, we may waive this requirement upon discretion. Upon contacting us further details on replacement procedures will be provided. Please save all packing material as it will be required by UPS to inspect to determine if the package was damaged by them in shipping.

We cannot be responsible for damage to prints after they have been delivered and caused by a third party. Damaged items that occur prior to or as a result of shipping and handling can be replaced for free once they are returned to us. Please email us images of the damaged prints if you can. That can speed up replacement.

Conditions that are not acceptable reasons for replacement or refund include but is not limited to differences in color tones or hues than expected, smudging or scratches that occur due to the customer’s handling, direct exposure to the elements such as excessive heat and moisture, or late deliveries. Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you receive it.